Our Star Rating standards reflect the highest levels of service delivery and facility assessment in the industry worldwide. Our focus is excellence in customer experience and service delivery.
Among other benefits, the program grants partners visibility in their annual Star Rating evaluation results, highlighting their points of strength and areas of improvement.
The 8 pillars form the basis of the main criteria used in the assessment. These pillars are in turn supported by 35 elements and 233 questions that are assessed based on the maturity level (Basic – developing – maturing - leading).
In parallel, customer happiness and mystery shopping measurements and employee happiness scores are taken to ensure considering the stakeholder’s voice during the assessment process.
Customer happiness reflects a Proud Employee, Dedicated Team, Positive & Proactive Customer
Learn all about the Global Star Rating System for Services and how it improves both customer and employee loyalty and satisfaction/happiness through smart and innovative methods.
Learn more about the assessment service life cycle, the star rating for services framework and how it can help in delivering a great customer experience.
Learn more how our training services focus on evolving a culture of intuitive, engaged team members, allowing the personality of the service delivery channels to shine.