About

About

The Global Star Rating System for Services is a world class service assessment model that enables entities to improve customer experience and service delivery across all channels.

With the goal to generate "world-class services" for all customers and the promise to elevate the standard of customer experience on the global scale, we have created a roadmap for all private and public sector entities to follow.

The Global Star Rating System for Services roadmap reflects the highest levels of services and facility assessment in the industry worldwide. It inherently drives one consistent customer experience across all service delivery channels.

08
Pillars
35
Sub Pillars
233+
Assesment Areas

The Global Star Rating System for Services helps both government and private entities to measure, improve and transform the way they manage, operate, and provide services to citizens and residents across all touchpoints.

Service Delivery Channels

01
CUSTOMER HAPPINESS CENTER

Toward a customer centric and cost-efficient service delivery.

02
DIGITAL CHANNELS

Towards a 7-star services that can be accessed by customers across the service channel of their choice; in-person, phone or on-line services, which are coordinated and highly effective.

03
CONTACT CENTERS

Towards ideal customer experience where maximizing customers happiness and value are primary goals, and are delivered by a highly trained and customer-focused workforce.

04
SHARED SERVICE CENTER

The Shared Service Center is a model developed by an entity to partner with other entities and the private sector in order to deliver services for customers from one centralized location.

05
SMART SERVICE CENTER

The Smart Service Center is a channel offered by the governmental entities to provide their service offerings through technologies that guarantee efficiency and satisfaction for the customers.

06
OUTSOURCED SERVICE CENTER

The Outsourced Service Center is a model developed by government entities partnering with the private sector to provide customers with services across multiple touchpoints.